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Booking & Rental Process

How reservations, deposits, and cancellations work when you rent with PP Signature

Browse our collections online or visit our showroom in Kajang, Selangor. Once you've found a dress you love, you can book it directly on the website or via WhatsApp.

A booking, whether made online or in-showroom, is treated as a confirmed rental order.

The earlier the better, especially for popular designs and peak wedding seasons. Your chosen date determines availability, so we recommend booking as soon as your majlis date is confirmed.

The rental fee covers the dress, dry cleaning after use, and minor alterations such as strap, bust, and waist adjustments.

For full pricing by package, visit our Catalogue page.

The Booking Fee is RM300. It's a retainer that locks in your dress and your date, and it's deducted from your total invoice, not an extra charge on top.

The Final Payment (your full invoice minus the Booking Fee) is collected before delivery or pick-up, after your fitting and alterations are done. We'll notify you once the dress is ready.

Yes. This is separate from the Booking Fee. The Security Deposit ranges from RM100 to RM250, depending on whether you're renting a single dress or a couple set.

It's collected together with your Final Payment and fully refunded within 7 business days after you return the dress, as long as there's no damage, no unremovable stains, and no late return.

We accept cash, credit card, payment gateway, and bank transfer.

Yes, but the Booking Fee is non-refundable under any circumstances, it's forfeited upon cancellation. If you've already made your Final Payment, the remaining balance (excluding the Booking Fee) will be refunded to you.

Yes, subject to availability. Contact us via WhatsApp or phone to request an extension.

Extensions require pre-payment of the additional rental fee for the extra days.

Yes, we ship nationwide. Clients outside Klang Valley go through our online measurement and consultation process to make sure your sizing is right before the dress is shipped. We've done this hundreds of times, it works.

Sizing & Fit

From XS to 6XL, here's how we make sure your dress fits right on the day

Our collection ranges from XS to 6XL.

We totally understand that fit can be nerve-wracking. We recommend visiting our showroom for a fitting, or sharing your body measurements with our team using our sizing guide so we can recommend the best fit.

Our guided measurement process and two video review sessions, First Look and Final Look, are specifically designed to catch and correct any sizing or design issues before your dress is dispatched, so problems get solved before it ever leaves our showroom.

Yes, fittings are available at our Kajang showroom. We recommend this especially if you're between sizes or trying a design for the first time.

Delivery & Returns

How your dress gets to you, and how to send it back without the stress

Yes. We offer flat-rate delivery for couple dress rentals (up to 15kg) at RM80. For other delivery needs, rates are arranged on demand based on the courier provider, so do contact us for a quote.

Yes, self pick-up at our Kajang showroom is free of charge.

You have two options for returning your wedding dress after the event. You can return the dress yourself at our Kajang showroom for free, or use our prepaid return bag via the Post Office or a participating local shipping partner

Option 1: Return the dress to our Kajang showroom

Return the wedding dress directly to our Kajang showroom. There is no return postage fee for showroom returns.

Option 2: Return the dress by courier

Use our return bag and send it through any Post Office or participating local shipping partner. Postage is not included in the rental price and is paid separately by the customer.

Please choose your preferred return method before collecting your wedding dress.

Late returns are charged RM50 per day and deducted from your Security Deposit. If you need more time to return your wedding dress, contact us via WhatsApp before your scheduled return date.

Return extensions are subject to availability and approval. Contact us as early as possible if you expect a delay.

Normal wear and tear from wearing the wedding dress is covered. Major stains, significant damage, or other damage beyond normal wear and tear will be assessed after the dress is returned.

Any applicable repair, cleaning, or replacement charges will be deducted from your Security Deposit. If the total charges exceed your Security Deposit, the remaining balance will be invoiced separately.

Late return charges are also deducted from your Security Deposit.

All accessories and included items must be returned with your rental.

Missing or damaged items are subject to charges deducted from your Security Deposit.

Examples include:

  • Hangers
  • Accessory boxes
  • Songket sash or selempang
  • Other items included with your rental

If the replacement cost is higher than your Security Deposit, you will need to pay the remaining balance separately.

For unique dress components, we might not be able to replace the item separately.

For example, a songket selempang made from the same fabric as the dress is unique to that dress. A replacement cannot be purchased separately.

In this situation, the full dress replacement cost will apply because a new dress needs to be produced.

Custom-Made (Hak Milik & Sewa baru)

Frequently asked questions about our custom-made wedding dresses, including design, pricing, fittings, ownership, and production time.

Custom-Made Baju Pengantin is a wedding attire designed and sewn from scratch according to your measurements, preferred design, fabric, and embellishments.

The finished outfit belongs to you permanently and does not need to be returned.

Custom Rental, also known as “Sewa Baru”, is a wedding dress rental service where the dress is made according to your measurements and agreed design.The dress is rented to you and must be returned after your event.

Custom-Made (Hak Milik), is yours to keep.

Custom Rental (Sewa Baru) is also made according to your measurements, but the outfit must be returned to PP Signature after your event.

Yes. You can discuss your preferred silhouette, fabric, embellishments, and design details with our design team.

The final design and quotation depend on your requirements.

The price depends on the design, fabric, embellishment, and level of customisation.

Custom-Made Baju Nikah starts from RM1,490 for the bride and groom package. Custom-Made Baju Sanding starts from RM3,500 for the bride and groom package.

The final quotation is confirmed after consultation.

Yes. Custom-Made is available for plus-size customers, with no fixed maximum size.

Custom-Made is suitable for customers who:

  • Want a design that is different from our rental collection
  • Cannot find their preferred design in their size
  • Need a custom fit, especially for sizes 2XL and above

For sizes 2XL and above, an additional tailoring charge applies, depending on the size and design.

Our team will review your measurements, preferred design, and fabric before confirming the final price.

The Custom-Made process typically includes 2 to 3 personal fitting sessions.

The fittings allow our tailors to adjust the outfit according to your measurements and feedback before your event.

We recommend booking at least 4 to 6 months before your wedding.

Custom-Made Baju Nikah typically takes around 3 to 5 months, while Custom-Made Baju Sanding is recommended at least 4 to 5 months before the majlis.

No.The main Baju Sanding belongs to you, but the listed accessories are rented as part of the package and must be returned after your event.

Upah Jahit Baju Pengantin

Frequently asked questions about bridal tailoring, including customer-supplied fabric, tailoring rates, fittings, sizing, and production time.

Upah Jahit is a tailoring-only service where you provide your own fabric and PP Signature handles the cutting, sewing, fitting, and finishing.

The service covers Baju Nikah, Baju Sanding, and selected bridal pieces such as veil, selempang, cape, and trails.

Yes. Upah Jahit is a tailoring-only service, so the customer supplies the fabric.

If you want PP Signature to provide the fabric as well, you should enquire about our Custom-Made service instead.

Yes. You can bring your own fabric, including Songket or fabric received as hantaran or from family.

Our team will check the fabric and advise whether there is enough material for your chosen design and size.

Fabric requirements depend on the garment design and your size. As a general guide, Songket L&P requires around 12 to 14 metres for standard sizes and 15 metres onwards for plus-size designs.

We recommend confirming the required amount with our team before purchasing your fabric.

Yes. Upah Jahit is recommended for plus-size customers, including sizes from 2XL onwards.

The tailoring rate is based on the design, while customers are responsible for providing enough fabric for the required size.

Upah Jahit rates depend on the garment and design.

Reference prices start from RM600++ for Songket Kebaya or KurungRM650++ for a Chiffon Dress, and RM750++ for a basic Ballgown without lining.

These prices cover tailoring only. Fabric is supplied by the customer.

Timing depends on the design complexity and production schedule. For bridal garments, we recommend contacting us at least 4 to 6 months before your event.

Yes. You are welcome to bring or send Pinterest, Instagram, or other design references during your consultation. References help our team understand your preferred design and prepare a more accurate quotation.

No. PP Signature does not provide standalone alteration services for ready-made dresses or garments purchased elsewhere.

Our Upah Jahit service is for new garments made from scratch using customer-supplied fabric.

Upah Jahit Baju Event

Frequently asked questions about event tailoring, including family outfits, bridesmaid dresses, Baju Raya, fabric requirements, pricing, and group orders.

Our Upah Jahit Baju Event service covers Baju Family Pengantin, bridesmaid and pengapit outfits, Baju Raya, and Dinner Event outfits.

Both individual and group orders are accepted.

Yes. The customer supplies the fabric, while PP Signature handles cutting, construction, fitting, and finishing.

Yes. Group orders are welcome, including matching family outfits, bridesmaids, and pengapit attire.

For group orders, we recommend booking early so there is enough time for measurements, fittings, and adjustments.

Yes. We accept plus-size event tailoring orders.

Share your size range with our team during consultation so we can confirm the design, fabric requirements, and quotation.

For wedding-related event clothing such as family sets and bridesmaid outfits, we recommend booking at least 3 to 4 months before your event.

For Baju Raya, we recommend contacting us early because tailoring slots become limited before Ramadan.

Pricing depends on the garment type, design complexity, lining, finishing, and quantity.

Reference prices start from RM190++ for basic Baju Melayu Moden without lining and RM220++ for basic Baju Kurung, Kebaya, A-Dress, or Pencil Dress without lining.

These rates are for tailoring only. Fabric is supplied by the customer.

Yes. Group orders of 5 pieces or more are accepted.

The final quotation depends on the garments, designs, sizes, finishing requirements, and total quantity.

International Orders

Everything you need to know about ordering a custom Baju Nikah or Baju Sanding from overseas, including measurements, fittings, payment, and worldwide delivery.

No.The entire process can be completed remotely.Consultations, measurements and dress reviews are handled through WhatsApp and Zoom, so you do not need to travel to Malaysia for fittings.

We offer worldwide shipping through POSLAJU and trusted logistics partners. Delivery is available to most major cities. Contact us to confirm shipping options for your country.

The process starts with a consultation through WhatsApp or Zoom.

You will:

  1. Share your wedding date and design ideas.
  2. Discuss the dress design, fabric and details with our team.
  3. Complete a guided measurement session.
  4. Review the dress during the First Look and Final Look sessions.
  5. Approve the finished dress before we prepare it for shipping.

You do not need a professional tailor.

Our team will guide you through the measurement process during a live Zoom or WhatsApp video session using a standard measuring tape.

Yes. International orders are custom-made according to your measurements, height and selected design.

You can share Pinterest references, inspiration photos or designs from our collections during your consultation.

Yes. We provide two video review stages before shipping.

The First Look lets you review the dress before major embellishment work is completed.

The Final Look lets you review the finished dress before it is packed and shipped.

We recommend starting at least 6 to 8 months before your wedding date.

This allows time for consultation, measurements, production, review sessions and international shipping.

Delivery to most major cities typically takes 12 to 20 business days after the dress is ready for shipping.

Shipping times vary depending on the destination and logistics provider.

International customers can pay through Wise Transfer. Our team will provide payment instructions during your consultation.

International custom-made orders are non-refundable.

To reduce the risk of sizing or design issues, we provide a guided measurement process and video review sessions before the dress is shipped.

Visiting Our Showroom

Plan your visit to our Kajang boutique for fittings, consultations and wedding dress selection.

We recommend booking an appointment before visiting, especially if you want to try on wedding dresses, take measurements or discuss a custom order.

You can Book an Appointment and select the appointment type that suits your needs.

We offer three appointment types:

  • Rental Consultation, 1 hour, for finding the right Baju Pengantin rental.
  • Bespoke Design Consultation, 1 hour, for discussing a Custom-Made Baju Nikah or Baju Sanding.
  • Measurement Session, 15 minutes, for taking measurements for a confirmed rental or custom order.

You can book your appointment online and select your preferred appointment type and available time slot.

You will receive a confirmation email after completing your booking.

Walk-ins are subject to staff availability and showroom capacity.

For wedding dress fittings, rental consultations and Custom-Made consultations, we recommend booking ahead so our team has enough time to assist you.

Yes. If you need to reschedule, reply to your booking confirmation email or contact us via WhatsApp at least 24 hours before your appointment.

Depending on your appointment, you can:

  • Browse our Baju Nikah and Baju Sanding rental collections
  • Attend a rental consultation
  • Try selected wedding dresses
  • Take body measurements
  • Discuss Custom-Made or “Sewa Baru”
  • Discuss Upah Jahit
  • Discuss your preferred design, fabric and wedding requirements

Yes. If you have a specific wedding dress in mind, contact us before your appointment so our team can check whether the dress is available for viewing or fitting.

Some dresses might be out on rental, cleaning, alteration or reserved for another customer.

The duration depends on your appointment type.

  • Measurement Session: 15 minutes
  • Rental Consultation: 1 hour
  • Bespoke Design Consultation: 1 hour

Our showroom is located at 13A-1, Jalan Kajang Perdana 2/2, Taman Kajang Perdana, 43000 Kajang, Selangor, Malaysia.

Book your appointment online and choose the appointment type that matches your needs.

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